Return Policy

Returns

 

Exchange/Return & Damages Policy

Returns are available for STORE CREDIT or EXCHANGE ONLY. Returns/exchanges are accepted within 10 days of delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:

  1. email info@frankshopwp.com with your inquiry and to receive a return authorization number.
  2. Returns/exchanges will NOT be accepted on any skincare/beauty, fragrance, personalized items, furniture, one of a kind art, personal hygiene items, or anything from the sale collection.
  3. Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

For items that have been damaged in transit please email info@frankshopwp.com and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps.  Emails for damages MUST be received within 10 days of delivery date.  Anything received later than that will not be eligible for exchange or refund.

Late Returns

Any item returned after 15 days from order date is not eligible for exchange/store credit.  The only exception is holiday/Christmas order.  Holiday orders will be accepted for exchange through the month of December.

Items Not Eligible for Return/Exchange

Please note that we do not accept returns of art, rugs, plants, furniture, personal hygiene items, lighting, food,  special order, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description. Returns are not allowed on any SALE collection purchases.

Processing a Return/Exchange

A store credit or exchange will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for exchange/store credit. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval.  

Sales & Promotions

We often have sales and promotions and understand your frustration if purchasing something full price that goes on sale the next day.  Therefore, if purchase happened within 24 hours of a sale going live we will provide you a gift card for the difference. Our gift cards never expire and can be used BOTH in store and online.  Please note sales and promotions can differ online and in store.

Shipping Address 
Frank
119 E. Morse Blvd.
Winter Park, FL
32789

Telephone: 407-629-8818